Voucher by Email
Voucher by Email
Warranty terms
In addition to your statutory rights, Mizodia gives you a 2-year warranty on your jewelry.
What the warranty covers
Defects in materials and workmanship, for example a faulty clasp, a broken solder joint or a stone that comes loose from its setting without outside impact.
What is not covered
- normal wear such as scratches or gold plating that fades over time
- damage from knocks, pulling, pressure or snagging, such as a broken chain or a bent pendant
- damage from perfume, cosmetics, chlorine or cleaning products
- lost jewelry or parts
- repairs or alterations by third parties
What we do
At our discretion, we repair your piece, replace it with an equivalent one or refund the purchase price.
How to make a claim
Email us at support@mizodia.com within 2 years of delivery with your order number and photos. Please send the piece only after we get back to you. You pay for shipping to us; we cover return shipping.
Warrantor
Youvendo GmbH (Mizodia), Im Stöckacker 18, 79224 Umkirch, Germany. The warranty applies to orders to all countries we ship to.
Your statutory warranty rights remain unaffected and free of charge. This warranty does not limit them.
Product details & scope of delivery
Product details & scope of delivery
Not sure which piece of jewelry is the best fit? With our digital gift voucher, you always make the right choice.
- Available immediately by email
- Redeemable for all customizable jewelry pieces
- The recipient chooses their favorite design themselves
- Can be sent directly to the recipient’s email address upon request
- Flexible shipping date planning
This way, you give joy – simple, personal, and without any risk of choosing wrong.
Shipping & Returns
Shipping & Returns
This is a digital voucher that will be sent by email.
Important: Gift vouchers are excluded from the right of return.
