Refund policy

Right of return

You have the right to return the goods within 30 days of receiving your order without giving any reason.

Exceptions to the right of return

This does not apply to:

• Personalized items (e.g. jewelry with engraving)
• Items for which specific return conditions are stated on the product page

If you have not chosen an engraving for an engravable piece of jewelry, you can return the item. In this case, please contact our customer service, as registration via our returns portal is not possible.

Conditions for returns

We only accept returns of new and unworn jewelry. If an item is damaged or missing, this must be reported before the return to ensure that the full purchase price can be refunded.

Discount conditions

If you have used a discount, it is tied to the minimum purchase value of the promotion. If the return causes the order to fall below the minimum purchase value, the discount can no longer be granted.

Returning bundles

When purchasing a bundle, the individual products are considered a single unit and can only be returned in full. Therefore, when returning a bundle, please send back all associated items together.

Multiple orders in one package

If you are returning items from different orders in one package, make sure that all pieces of jewelry are packed in their respective original boxes and that the delivery notes of the orders are enclosed. Each return must be registered individually via our returns portal. You can then use one of the return labels for the return shipment.

Return costs

The cost of the return shipment is €2.90 (€4.90 for returns from Austria and €9.90 for returns from other countries). This is deducted once from your refund. Please check your refund after the return has been processed and contact our customer service if there are any discrepancies.

Return deadline

If the return deadline is exceeded, the return will automatically be sent back to you. Please contact our customer service in advance if you cannot meet the return deadline so that we can find a solution together.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Youvendo GmbH, Im Stöckacker 18, 79224 Umkirch, +49 (0)7665 9348062, support@mizodia.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

Contact

If you have any questions or need support with your return, our customer service will be happy to help. We always do our best to assist you.